Cookie Notice
Last Updated:
Introduction
Motif Software LLC. DBA HelmDocs ("HelmDocs", "we", "us", or "our") uses cookies and similar tracking technologies on our website (helmdocs.com) and platform. This Cookie Notice explains what cookies are, how and why we use them, and what choices you have.
This notice supplements our Privacy Notice. If you have questions about how we handle personal data more broadly, please refer to the HelmDocs Privacy Notice.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They serve many purposes — from keeping you logged in across pages, to helping us understand how visitors use our site so we can improve it.
Cookies are widely used across the internet. Some are essential for websites to work properly. Others are optional but add value — both for us (by providing usage insights) and for you (by personalizing your experience).
We also use similar technologies such as pixel tags and web beacons — tiny transparent images embedded in web pages or emails that help us understand whether content has been viewed and how users interact with it.
Types of Cookies We Use
Cookies can be described in a few ways:
By Purpose
Essential (Strictly Necessary) These cookies are required for the Services to function. Without them, features like logging in, navigating between pages, and maintaining your session would not work. You cannot opt out of essential cookies through our cookie banner, though you may be able to disable them through your browser (note that doing so may prevent the Services from functioning properly).
Examples: session authentication, security tokens, user preference storage during a session.
Functional These cookies remember choices you've made — such as your language preference, region, or display settings — so you don't have to re-enter them on every visit. They do not track activity across other websites.
Examples: preferred language, saved interface settings.
Analytics / Performance (Non-Essential) These cookies help us understand how visitors interact with our website and platform — which pages are most visited, where users drop off, and how different features are used. The data collected is aggregated and anonymized. We use this information to improve the Services.
Examples: Google Analytics, product analytics tools.
Advertising / Targeting (Non-Essential) These cookies are placed by our advertising partners and are used to deliver ads that are relevant to your interests — both on HelmDocs properties and on third-party platforms. They work by building a profile based on your browsing behavior over time.
Examples: LinkedIn Insight Tag, Google Ads remarketing pixels.
Analytics and Advertising cookies are non-essential. We will only set them with your consent where required by law.
By Party
First-Party Cookies are set directly by HelmDocs when you visit our website or use the platform.
Third-Party Cookies are set by our partners and service providers (such as analytics or advertising vendors). We do not control how those third parties use the data they collect through these cookies; please review their privacy policies directly.
By Duration
Session Cookies exist only for the duration of your browser session. They are deleted when you close your browser and are typically used to maintain your login state and track actions within a single visit.
Persistent Cookies remain on your device for a set period (typically months to a couple of years) after your session ends. They are used for purposes like keeping you logged in across visits, storing your preferences, and enabling longer-term analytics.
How Cookies Are Used in Practice
To illustrate: when you sign a document through HelmDocs, we use a short-lived session cookie to record your email address and IP address as part of the electronic signature audit trail. This cookie is:
Set by HelmDocs (first-party)
Active only during your signing session (session cookie)
Required for the signature to be legally valid (essential)
Managing Your Cookie Preferences
Cookie Preference Center When you first visit HelmDocs, you'll be asked to accept or decline non-essential cookies through our Cookie Preference Center. You can revisit and update your preferences at any time by clicking "Cookie Settings" in the footer of our website.
Browser Settings You can also manage or delete cookies directly through your browser settings. Here are links to instructions for major browsers:
Please note that disabling cookies — even non-essential ones — may affect the functionality of parts of the Services.
Opting Out of Interest-Based Advertising We do not directly control interest-based advertising cookies. If you'd like to opt out of targeted advertising from participating companies, you can do so through:
Updates to this Notice
We may update this Cookie Notice from time to time as our use of cookies evolves or as legal requirements change. We will update the "Last Updated" date at the top of this page when we do so.
Contact Us
If you have questions about our use of cookies or this Cookie Notice, please contact us:
Motif Software LLC. DBA HelmDocs. Attention: Privacy Team [email protected]